AccessPass.ae Terms, Privacy & Refund Policy (UAE)

Privacy Policy

Q: What personal information do you collect?

We collect personal information necessary to process ticket purchases and provide our services, including your name, phone number, email address, billing details, ticket history, and browsing activity. We may also collect technical data such as IP address, device type, cookies, and usage analytics.

Q: How is my data used?
Your data is used to:

• Process and confirm your ticket purchase and payment
• Send event updates, reminders, and important notices
• Prevent fraud and verify identity
• Provide customer support and service communications
• Send marketing communications only where you have provided consent

Q: Do you share my data?
Yes, only where necessary and in compliance with UAE law:

• With event organizers and venues for entry management, security, and safety purposes
• With payment providers and financial institutions to process transactions
• With government or regulatory authorities where legally required
• With approved marketing or analytics partners, only where consent has been given

Q: Do you sell my data?
No. AccessPass.ae does not sell personal data to third parties.

Q: How long do you keep my data?

We retain personal data only for as long as required for operational, legal, and regulatory purposes in accordance with UAE laws. Data is securely deleted or anonymized thereafter.

Q: What rights do I have?
Under UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection, you may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of data where legally permissible
• Withdrawal from marketing communications at any time

Contact: info@accesspass.ae

Refund Policy – AccessPass.ae

Q: Are tickets refundable?
Tickets are generally non-refundable and non-exchangeable, except where expressly stated in this policy or where required by applicable UAE law.

Q: When can I get a refund?
Refunds may be issued only in the following circumstances:

• If the event is officially cancelled and not rescheduled
• If the venue is materially changed to another Emirate or city
• If the advertised main/headline artist cancels and no suitable replacement is provided

Q: What is non-refundable?
The following are not grounds for refund:

• Personal travel, visa, or health issues
• Late arrival or denied entry due to dress code, ID mismatch, or age restrictions
• Weather delays, safety pauses, or minor program/time changes
• Unauthorized or third-party resale tickets

Q: How are refunds processed?
Where refunds are approved, they will be returned to the original payment method within approximately 14–21 business days, subject to payment provider timelines.

Q: Are service fees refunded?
Service, processing, and transaction fees may be non-refundable unless otherwise required by applicable UAE law.

Terms & Conditions

Q: Who am I buying from?
AccessPass.ae is the official ticketing platform acting as an authorized sales agent on behalf of the event organizer or promoter. The organizer is responsible for the planning, production, and delivery of the event.

Q: How will I get my ticket?
Tickets are issued electronically (QR code or e-ticket). You are responsible for providing accurate contact details to receive your ticket and event updates.

Q: What are the rules for event entry?

• A valid government-issued ID matching the ticket holder’s details may be required
• All venue rules and security procedures must be followed
• Entry may be refused without refund if rules are not complied with

Q: Can I resell or transfer my ticket?
Tickets may only be transferred or resold where expressly permitted by the organizer. Unauthorized resale may result in ticket cancellation without refund.

Q: What if the event is delayed or interrupted?
Events may be delayed, paused, or adjusted for safety, operational, or technical reasons. Refunds are not guaranteed unless the event is officially cancelled.

Q: What is your liability?
To the maximum extent permitted by UAE law, AccessPass.ae’s liability is limited to the face value of the ticket purchased. AccessPass.ae shall not be responsible for indirect losses including travel, accommodation, or other personal expenses.

Q: Which law applies?
All purchases are governed by the laws and regulations of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the competent courts of the UAE, unless otherwise required by applicable law.

Force Majeure & Event Rescheduling Policy (UAE)

If an Event is affected by circumstances beyond the reasonable control of the Organizer, including but not limited to war, impending danger of war, regional tension, security risks, government directives, public safety advisories, natural disasters, venue unavailability, or other unforeseen events (“Force Majeure”), the Organizer reserves the right to delay, postpone, reschedule, interrupt, or cancel the Event.

If the Event is Postponed or Rescheduled

• The Event will be rescheduled within thirty (30) to ninety (90) business days, subject to venue, artist, and regulatory approvals within the UAE
• All purchased tickets shall remain valid and active for the rescheduled date
• Tickets will be automatically honored and will not require exchange
• No automatic refunds will be issued where the Event is postponed due to Force Majeure

If the Event is Cancelled

• If the Event is officially cancelled and no replacement date is announced within the above period, refunds or credits will be processed in accordance with applicable UAE laws and the Organizer’s official instructions
• Approved refunds will be returned to the original payment method within the stated processing period
• Service and transaction fees may remain non-refundable unless required by UAE law

Important Acknowledgment
By purchasing a ticket, you acknowledge and agree that:

• Postponed or rescheduled events due to Force Majeure are not refundable
• Your ticket will remain valid for the new scheduled date
• Decisions regarding postponement or cancellation are made by the Organizer in compliance with UAE regulatory requirements and competent authorities

This policy does not limit any mandatory rights granted to consumers under applicable UAE laws.